Return Policy

At The Eco Aura, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return in accordance with the conditions outlined below.

1. Return Eligibility

To be eligible for a return, the product should be unused, unopened, and in its original condition with the packaging, labels, seals, and accessories intact. Proof of purchase or your order details may be required to process the request.

2. Return Request

If you wish to return an eligible product, please contact our customer support team within the applicable return period after receiving your order. Provide your order number, product details, reason for return, and photographs or videos where required.

3. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from the product you ordered, please contact us as soon as possible. Our team will review the information provided and, where applicable, arrange a replacement, return, or refund.

4. Non-Returnable Products

For hygiene and safety reasons, opened, used, tested, or tampered personal care and cosmetic products may not be eligible for return unless they were received damaged, defective, or incorrect. Certain promotional, clearance, or specially identified products may also be non-returnable.

5. Return Approval

All returns are subject to verification and approval by The Eco Aura. Please do not send a product back before receiving return instructions or confirmation from our customer support team.

6. Return Shipping

Where a return is accepted because of an incorrect, damaged, or defective product supplied by us, applicable return shipping arrangements will be communicated to you. For other approved returns, shipping charges may be the responsibility of the customer.

7. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund. If approved, the refund will generally be processed through the applicable original payment method, subject to payment provider processing times and our Refund Policy.

8. Exchanges & Replacements

Where applicable, a replacement or exchange may be offered depending on the nature of the issue and product availability. If the requested replacement is unavailable, another appropriate resolution may be offered.

9. Contact Us

For return-related questions or assistance, please contact The Eco Aura using the contact information available on our website. Our team will assist you with the return process and applicable next steps.