Shipping Policy

At The Eco Aura, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains our general order processing, delivery, and shipping practices.

Order Processing

Orders are generally processed after successful payment confirmation. Processing times may vary depending on product availability, order volume, weekends, public holidays, or other operational factors.

Delivery Time

Estimated delivery times may vary according to the delivery location and courier service availability. Customers will receive available order and shipping updates through the contact information provided during checkout.

Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is confirmed. Promotional free-shipping offers may be available from time to time and may be subject to specific terms.

Delivery Information

Customers are responsible for providing complete and accurate shipping details. The Eco Aura will not be responsible for delays or failed deliveries caused by incorrect or incomplete addresses supplied by the customer.

Delayed or Lost Shipments

Delivery may occasionally be delayed due to weather, courier issues, regional restrictions, or circumstances beyond our reasonable control. If your order is significantly delayed, please contact our support team for assistance.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order details and clear photographs of the package and product so that our team can review the issue.

Contact Us

For shipping-related questions, please contact The Eco Aura through the contact details available on our website.